Frequently Asked Questions

About Prime Glasses Ltd.

Prime Glasses Ltd. is your one-stop, 24 hours Eyewear supper Store for everything you need in eyewear – prescription glasses and sunglasses. We not only fulfill your eyewear needs, but also your wants and desires. We provide you with the coolest and trendiest fashion, sports, party, and functional eyewear. We help make glasses part of your persona. Our products come with a 100% authenticity guarantee, superb customer service, and always a happy smile :)
If you're looking for quality eyewear and vision care at remarkably low prices, you've come to the right place. As Prime Glasses Ltd. one of the online glasses Super store, we offer a wide selection of high quality prescription eyeglasses, frames and branded sunglasses for both men and women. We work closely with brands to provide you with quality frames and lenses, and continue to raise the bar for great customer service and flexible returns all over United Kingdom.
We offer a wide range of sunglasses and eyewear from top fashion brands as well as private label products at extra low prices. primeglasses.com We have what you need at a great price.
primeglasses.com offers Eyewear from more than 100 local and international brands, Nation-wide free shipping and 14 days return policy on all orders, and Trying to a UK’s largest selection of prescription glasses and prescription sunglasses.
Finding just the right glasses online can be a challenge, but luckily we've collected a wide range of quality products from the most popular brands for you to choose amongst. Here on primeglasses.com you can find, buy and customise your prescription glasses, and have them delivered to your doorstep. Just check your prescription and select the right lenses as required, it's easy, quick and secure.
primeglasses.comis committed to giving you a quick, easy, safe and secure shopping experience. Our always-friendly customer service is available through both phone and e-mail, and can help you with everything from general information to style advice and customization. Please feel free contact us - we're waiting for your call or e-mail all days between 9:00 AM and 5:00 PM.
primeglasses.com makes buying eyewear online easier. Orders can be placed by choosing from a variety of fashionable frames colours, even customizing optical settings when necessary! Once you are satisfied with the design and style of your eyewear, just check out and choose a payment type. You can choose to pay via Debit Card/Credit Card through PayPoint, PayPal, Online Banking & Bank Transfer. It's both easy and convenient. All prescription glasses are highly customizable, so you're certain to get your order just right the first time.

Purchasing information

We know you’re used to walking into a store and trying on a pair of glasses while admiring yourself in the mirror, so why would you buy glasses online?
Well it’s not because we offer you the biggest and best selection at the best prices. It can’t possibly be that we have free shipping nationwide and with a 30 day return policy. It definitely is not due to the fact that you can shop anywhere at any time since we never close! It must be all of the above – we offer easy, fast, reliable, and convenient service to get you what you want with only a few simple clicks. We work hard to try to brighten your day and give you our best smile so why wouldn’t you shop with us?
You can order from our website in 4 easy steps.

1) HOMEPAGE / CATALOGUE PAGE: Browse around our shop to find what you would like. Use our filters on the side to make the process easier. After you have found the perfect product, click on the product image which takes you through to the product page.

2) PRODUCT PAGE: Here you find all product specific information. Indicate the following:
Product details

3) CART PAGE: Review your order and make sure all the details are correct. If everything’s good to go, click on “Checkout”, otherwise click “Remove” or “Continue Shopping” to make changes to your current selection.

4) CHECKOUT PAGE: If you are a first time customer, select "Continue as new customer”. This will take you to a simple one-click checkout page. Simply add your billing and shipping details (name, address, etc), select your preferred payment method (credit card, paypal, bank transfer, or cash on delivery) and review your order one last time. Once you’re sure everything is correct, click “Place My Order”. If you selected payment via online banking, PayPal or credit card, you will be redirected to one of our secure payment processing partners. And voila you’re done! That wasn’t too hard was it? If you’re still not convinced you did everything right, remember that you will receive a confirmation email within a few minutes after the final order. And you can always rely on our customer service team if you have any questions since we’re here to save the day.

If at any time you have a question, just give us a call at +442081501950 or +447375737543
Of course! We love hearing from you (literally!) You can call us anytime at +442081501950, +447375737543. When you give us a shout, we will walk you through the ordering process and help you place the order or do it for you on your behalf.
We love giving surprise presents that make people happy and a discount code is just one of the ways we thank you and our partners for supporting us. To redeem your discount, simply enter the code on the cart or checkout page after selecting your preferred products. There are many ways to get a discount code and I can reward you with a secret since you’re taking the time to read this. Simply sign up for our newsletter and instantly get 10% off! Like us on Face Book instantly get £5.00 off!
At this time, we don’t have any retail presence since our store in online (hence our name Prime Glasses Ltd.). But we already have everything a retail store has (great products, display, customer service) and even more (selection and convenience). You know, shopping doesn’t have to involve walking around with bags; we make the shopping experience even better (and carry the heavy lifting for you).
Prime Glasses Ltd. offer Price match for like for like products:
You must provide us with credible evidence of the alternative price in writing. This would include a web page or signed quote.

The total price, including all hidden costs such as VAT and shipping, must be less than that advertised at Prime Glasses Ltd..

The lower price must include the same warranty and guarantee terms.

The price elsewhere cannot be subject to a special offer, sale price or part of a specialised promotion.

We cannot match prices from auction sites or companies that have fallen into liquidation.

The specification of the frame and the lenses must be exactly the same, including size, colour, designer and model, as well as meeting the same prescription requirements.

The retailer/website offering the lower price must be based in the UK.

The retailer offering the item at the lowered price must have the item in stock.

Please note that Price Match cannot be combined with any other offers on our website.
The Recommended Retail Price is what manufacturers and brands suggest to retailers for pricing. This may differ from the market selling price you find on our website (in red colour), since we at Prime Glasses Ltd. always try to provide you with the best prices (helping you to spend less) Value For Money.
Of course! We’d be glad to help since all we see every day is glasses. We also have a few cool tricks that can help you determine the best model made just for your face. We want to make glasses part of your persona to not only make you look awesome but feel awesome too! Therefore don’t hesitate to call us anytime at +442081501950, +447375737543 or email us on info@primeglasses.com
You will need to have a valid prescription (or get one from your local optician - a service that is usually offered for free). Afterwards simply click on Reglaze option on Home page choose your preferred frame and follow the step by step instructions guiding you through the lens selection process. And remember, our customer service team always remains at your disposal to make your life easier. If you need a hand, give us a call anytime at +442081501950 or +447375737543 so we can save the day.
We know you want to try them on first but we make it possible to buy glasses without moving away from your computer. With each of our products, we provide the following frame measurements to make the decision simple:

A: Width: the total width of the frame.
B: Bridge: distance between the lenses.
C: Lens width: the width of the lenses.
D: Lens height: the height of the lenses.
E: Temple length: the length of the temples.

The measurements can help you determine if the frame will fit your face. But I know you’re thinking how would you know these right?
Paypal: Do you have an account with Paypal? If you do, then this is the best option. Just enter your Paypal login and everything will be taken care of. And in case you’re wondering, Paypal is a trusted source of Internet payment and you should consider getting an account if you don’t have one yet.
Of course! We are here to ensure our customers that all transactions involving sensitive information (Credit Card, PayPal and Online Banking) occur within a secure environment. Our payment system makes use of bank grade SSL security encryption. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to the banks. You can rest assured that with each purchase your credit card or bank account information will be 100% secure.
Have you been to Europe? Because we sure have! That's where we go to get your product. Prime Glasses Ltd. provides 100% authentic product sourced directly from the brands. What does that mean? It means that we take a plane to Europe, greet the warehouse operator, pick up your product, grab a quick coffee along the way, then bring that exact item directly to you. Don't forget that your product comes with the manufacturer warrantee for 1 or 2 years. This means if your product is defective in any way, the original manufacturer will either fix or replace it. This service is only available for an original new product, which is exactly what you have. And if you're still not convinced, remember you can always give it a try, and return it within 30 days if you have any doubts. But you really don't need to worry. I can even bet you that unless cats can bark, you really do have a genuine pair of authentic glasses in your hands.
Yes! You can be sure of that. We want to not only earn your smile but also your trust. We guarantee you'll have a secure transaction with us as we only use your personal details for order processing purposes and will never share any of this information.
You can subscribe to the newsletter by simply entering your e-mail on our homepage and click the 'Sign Me Up' button. You will then be receiving awesome newsletters with hidden secrets, exclusive deals, be the first to know everything, and get a cool surprise. What's the surprise? You'll have to wait and see. To unsubscribe you can simply click on the "unsubscribe" link at the bottom of every newsletter.

Delivery and Return

Of course we offer delivery all over the world. But if you want a pair of glasses, we will make sure to get them to you. See our list below.
• United Kingdom
• Austria
• Europe
We only use the best registered couriers to ensure that your item is 100% safe and secure. We also pass along details to you that allow you to track your parcel while it’s being delivered to know exactly where it is at all times. If you really wanted to, you can follow the tracking dot across the world.
Currently, we deliver for £4.50 in UK. The charges for the rest of the world £11.95 may vary so email us if you need a specific quote. For delivery times, refer to our product pages to give you an indication; rest assured that we always try to get the shipment to you as soon as possible.
www.primeglasses.com/Shipinginfo.php
Oh you'll know – mainly through the many emails we send you to keep you updated throughout your shopping journey! Once your item has been shipped you will receive a shipping confirmation together with your tracking number, to track every single move on the way to your doorstep.
Yes of course. We will keep you updated on the status of your order throughout your shopping journey. Alternatively you can login to your account to see an overview of your orders and their current status. Please note that we can only start processing your order after your payment has been confirmed and verified.
Unfortunately we don’t have a store presence but don't fret, we've partnered with the best delivery teams in the world to ensure your parcel arrives safe and sound!
You can return your item within 14 days upon receiving. Like a normal store return, the item will have to be in its original condition return it to us with a recorder delivery method. We don’t take any responsibility for lost and damage.
Your happiness is our highest priority so we do whatever it takes to achieve that.
Simply fill in the product return from which you can find in your account area (click on “login” on the homepage) no later than 14 days after receipt of your item, or simply send us an email and we’ll take care of it.
Alternatively Contact us through Contact US page.
Well we’re sorry if that ever happens to you. We do our best to prevent such a situation, but we can’t control the weather or any supernatural events. Please take a picture of the item and send it to us together with your order number and information from where we can pick up the item. We will immediately arrange for a replacement item or refund your money.
Weird things happen from time to time and this is one of them. If that’s the case, give us a call or send us an email together with your order number and information from where we can pick the item. We will immediately arrange for a replacement item or refund your money (unless you want to keep it if you like it even better). In this case we will be happy to adjust the pricing and refund/invoice the difference.
It’s only fair if it starts when you receive the product and we want to be anything but unfair.

Payment Options

We have offered one of the most trusted method paypal:
Do you have an account with Paypal? If you do, then this is the best option. Just enter your Paypal login and everything will be taken care of. And in case you’re wondering, Paypal is a trusted source of Internet payment and you should consider getting an account if you don’t have one yet.

Prescription Information

You can obtain your eye prescription from your local optician or your eye doctor. The doctor will provide you the details of your eye prescriptions for you to use when ordering your prescription glasses or contact lenses.
There are a few standard terms used by optician to indicate the prescription reading. Don’t be scared of the jargon as we have a quick guide to all the tricky terms:
• OD = right eye
• OS = left eye
• SPH = sphere or power; a minus sign (–) means that you are nearsighted, while a plus sign (+) means you are farsighted
• CYL = cylinder; the amount of astigmatism
• ADD = the added magnifying power applied to the bottom part of multifocal lenses
• PD = pupillary distance (the distance in between your pupils in millimeters)
Yes you can! Just remember to keep the prescription from your latest eye check ready and make sure you insert your PD (pupillary distance) upon ordering (which you don’t normally need to when you buy contact lenses).
You can simply type in your prescription details on our website during the placing order process. Alternatively you can upload prescription as a file attachment, email it at info@primeglasses.com or give us a call at +00 44 208 2659636 and our customer service team will take care of the rest.
No worries, our customer service team is here to save the day. We’re just an email/call away and we always love hearing from you. E-mail it to us at info@primeglasses.com or give us a call at +00 44 208 2659636

Lenses

We sell single lenses, bifocal lenses and multifocal/varifocal lenses. We sell them in three different thicknesses: 1.5mm, 1.59mm, 1.67mm and 1.74mm. The thinner (and lighter) the lens, the better it looks (and feels) because no one likes having bulky glasses on their eyes. This is especially more relevant for those that need higher power. In case you’re wondering (and we know you are) what the differences between the lenses are, we quickly explain below:

• Single lenses: These are the standard lenses you require for near- or farsightedness

• Bifocal lenses: Traditional type of lens where the lens is divided into two distinct sections (lower part for near and upper part for distance). This is required for presbyopia (a combination of near- and farsightedness usually developing for people above the age of 40).

• Multifocal/varifocal/progressive lenses: Lenses that also correct presbyopia, however are focussed on optimising the seamless vision flow from near to distance focus, i.e. from bottom to top of the lens.
We thought you’d never ask! We have many add-on options that can enhance your lenses greatly:
• Anti-reflective coating: Helps reducing reflection on the surface of the lenses and makes the eyes of the wearer more visible. The coating is also the best solution for computer usage and night driving.

• Scratch-resistant coating: True to its name, this coating helps make the lenses scratch-free. Most suitable for lenses in prescription glasses and particularly in children’s glasses

• Easy clean: Thanks to its extremely smooth surface, the easy clean-coated lens can be cleaned much more easily and provides the wearer with the best possible vision whatever the condition is.

• Lotus effect: The lotus effect lens coating makes lenses antistatic and hydrophobic; a finish that is similar to what you might have seen in everyday life with auto paints or other smooth surfaces.

• Photochromic/transition lenses: Photochromic/transition lenses have a compound that becomes dark when exposed to light and made clear again by removing light. While indoors, the lens tint will lighten and allow as much light in as possible. This lets you wear sunglasses indoors and still see normally.

• Tinted lenses: Tinting is applied to both sides of the lens for the look of sunglasses without the polarization effect. Tinted lenses should be used in conjunction with an ultraviolet protective coating.
We focus on what we do best – which is selling you the best eyewear! So we leave our best friends at the lens lab to take care of all your lens processing. And believe us they are in good hands, as we are working together with the leading lens manufacturers in this world.
Yes absolutely! The same way we can offer this service for new frames on our website, we can also put new lenses into your favourite frame. Simply call our customer service team on +65 31 583 614 and they will arrange everything for you.
Yes, we can provide the full range of tinting levels and even gradient tinting. Simply call our customer service team and we will make sure to fit the perfect pair of lenses into your frame.
The lens material defines also its thickness (index), see below our current range:

• Plastic lenses (1.5 Index): the recommended lens for low-to-moderate prescriptions in a range of +/- 0.00 to 2.00.

• Polycarbonate lenses (1.59 Index): These thin and light lenses are the most impact-resistant eyeglass lenses. They are 30% thinner than the standard optical lenses and are recommended for children's eyeglasses and sporting activities. Lenses are usually recommended for prescriptions ranging from 0.00 to +/-4.00.

• Hi-Index lenses (1.67 Index): Hi-Index extra thin eyeglass lenses are 45% thinner than regular plastic lenses and are the lens of choice for those with high prescriptions. These lenses are recommended for prescriptions from +/-2.00 to +/- 6.00 for maximum results. Besides the described lenses, please always give us a call if you have a special request and we will always try to fulfil your wishes.
Both lenses are used for prebyopia, a condition that comes with age. Bifocal lens is the original technology where the near and far sections are distinctly divided in the lens area so there visible circular line between the sections. Multifocal lens serve the same function but does so more gradually through the lens. The latest technology is called progressive lens which is one smooth lens that progressively covers the entire lens.
Transition lenses are basically the ultimate version of photochromic lenses. They have similar functions (changes colour based on lighting) but are much better in terms of smoother lenses, clearer vision, and a better appearance indoors (to avoid looking like you have panda eyes).
Well, depends on how you look at it. Reading glasses typically refer to standardized over the counter frames with lenses. Since we are a specialized eyewear store, we provide customized and quality glasses that suit all your needs. So although we don’t have a dedicated section on reading glasses, we can provide you with glasses that help you read when you’re short-sighted. For those that have presbyopia, we offer bifocal/multifocal lenses on the thousands of frames of your choice. In the end, we provide you with quality and customized glasses for your needs.
Yes we do! Just take a look under our prescription sunglasses category and you’ll find all your answers there Assistance

Assistance

We are available to you in every way – email, chat, phone, Facebook, and even in person. You can call us at +442081501950, +447375737543 or email us info@primeglasses.com as well as contact us through live chat directly on our website. Our customer service team will always give you a happy smile because we want you to KEEP BEING AWESOME!

Price match

Prime Glasses Ltd. offer Price match for like for like products:

• You must provide us with credible evidence of the alternative price in writing. This would include a web page or signed quote.

• The total price, including all hidden costs such as VAT and shipping, must be less than that advertised at Fashion Eyewear.

• The lower price must include the same warranty and guarantee terms.

• The price elsewhere cannot be subject to a special offer, sale price or part of a specialised promotion.

• We cannot match prices from auction sites or companies that have fallen into liquidation.

• The specification of the frame and the lenses must be exactly the same, including size, colour, designer and model, as well as meeting the same prescription requirements.

• The retailer/website offering the lower price must be based in the UK.

• The retailer offering the item at the lowered price must have the item in stock.

Please note that Price Match cannot be combined with any other offers on our website.